Ordering, cancellation & refunds

Review the restaurant, dishes, options, quantity, order type, table or delivery location, ready time and total before submitting. The checkout total is checked again by the server.

A submitted order can be cancelled by its customer before the restaurant accepts it. After acceptance, contact the restaurant or Asam Order support. A request is not a confirmed cancellation; check the saved order status. Unanswered for-now orders have their own confirmation deadline shown on the order.

Confirm cash only after receiving it. Restaurant staff must check direct mobile-money payments in the merchant account and record the reference; a customer screenshot alone is not confirmation. Already-paid orders must not be collected again. Refund requests must be checked against funds actually returned. Selcom and card checkout are disabled; this app records payments and verified refunds without moving money.

Open the relevant order to submit its food review or complaint. For an account, delivery, payment or tool problem, use a private support request and include an order number when available. Support messages do not change an order, record cash or approve a refund.